Frequently Asked Questions

Why did the flight price suddenly increased while I was on the booking page?
Airfares update every single minute and are based on the demand and availability of the tickets at that time. Between the time of the flight search and the actual booking, seat class may sell out. Airlines then offer new seats at a relatively higher price: team monitor these changes closely and always make their efforts to keep the inventory and fares as up-to-date as possible on the website.

Are fares guaranteed?
All airfares will not be guaranteed until payment has been fully received and tickets have been sent. In the unlikely event of a technical issue causing an incorrect fare being displayed, we hold the right to notify you about the correct fare within 72 hours after you have made your booking. You may accept new fare or can cancel your booking. Please read the detailed information about this in our Terms & Conditions.

Can we make some change to the ticket once it has been booked?
Name changes are not permitted. Please verify the accuracy of all information before submitting a booking. It is your responsibility to ensure the accuracy of the information supplied. To avoid any error, please make sure passengers' names (as well ages) have been matched and double-checked against the passport information at the time of booking.

Are taxes included in listed airfares?
All flight fares displayed on our website include taxes and airline/airport fees associated with the ticket price. The ticket price includes base airfare and U.S. & applicable taxes.

I have strict dietary needs - can I ask for a special meal during the flight?
You can call the airline directly to order a meal request once you purchased your tickets. Special requests for meals must be placed at least 24 hours before the scheduled flight departure. These requests are usually not guaranteed and are at airline’s discretion.

What documents would I require to get through security at the airport?
For all domestic flights, you will require Boarding Pass, government or a state-issued photo ID such as a passport or driver license, and a copy of your booking details. Please note that a valid passport is essential for all travel outside the United States. In addition to the passport, many countries also require a visa for permitting entry.

Will I need to reconfirm my flight?
Yes. You need to reconfirm for international flights 72 hours in advance and for domestic flights about 48 hours in advance. You can do this by calling the Airline directly. Make sure that they check for any schedule change in their itinerary for it. Airlines also reserve the right to cancel the booking if reservations have not been reconfirmed, regardless of the tickets have been issued to you or not. You must also reconfirm your Return flights within the same time frame.

What is the fee charged for making changes to airline ticket?
When changing your ticket, some penalties may apply including: penalties imposed by the airline, charges resulting from the new ticket having a higher fare and a service fee will be applied for making the changes on your behalf. Please note some airlines may not allow any changes even with a fee.

How do I add more passengers to an existing booking?
An additional passenger can only be booked by placing a new reservation. Airfares may change every moment and we cannot guarantee the availability of the original fare or flight.

What will happen to my luggage when I have to change planes?
If you are planning to change planes and the airline that you are flying with offers a baggage agreement, your luggage will be checked all through to your final destination. In case the airlines you are flying with don’t have a baggage agreement, it’ll be your responsibility to go to the Baggage Claim section at the very next airport where you would be changing planes and claim baggage there. You must then check the baggage again for continuing flight and have bags checked to the final destination. Please check with the respective Airline(s) for more detail.

What documents do I need to take with me during my travels?
You must call the airline you are travelling with and supply them with all the necessary information. They then will tell you whether you need a visa, passport or any further documentation. Please note here that this information is solely your responsibility. Neither Travel Service Pad nor the airline can be held as accountable if you arrive at the airport with insufficient/invalid travel documents for identification. If you don’t have valid or sufficient document(s), the airline can deny you from boarding and you could be left to find some other mode of transportation at your own cost.

What are the different flight classes available?
Economy class seating can be found in all aeroplanes. Some flights may also offer Business Class seating and even First Class seating. Their descriptions can be mentioned as under: Economy Class is located in the main cabin and is the cheapest option. Business-Class has seats with additional seating space that can recline further, have more legroom, and has also an upgraded meal service. Business-class tickets cost more than Economy Class but less than First Class tickets. First-class seating is usually located nearest to the front of the plane. It has the fewest and also the most comfortable seats and gives all its occupants access to upgraded meals. Other perks include shorter lines at check-in, use of airline's business lounge at the airport, and more. First Class fares are always the most expensive and aren’t available on all aircrafts.

What are the different Flight options available?
Non-stop flights: These are the flights that don’t stop or change planes for the duration of the journey. Connecting flights: These flights may make one or more landings and have more than one departure. You will have to disembark the plane and then re-board another flight.